Terms and Conditions

  1. Your agreement

These terms explain how we will carry out the work we have quoted you for, the terms of your agreement with us, how to cancel the work and how to make a complaint. Please read them carefully.

Your quote

Your quote is valid for 28 days from the date we give it to you. If you do not accept your quote in that time but change your mind later, we may need to give you a new quote.

  1. The work

We will complete the work included in your quote with due skill and care, and in accordance with industry standards.

We will provide replacements with similar functionality, although these may not have the same features or be an identical make and model or type of fitting. For example, we may replace a specific design of tap with a standard one from our range, or replace electrical fittings with our nearest white, brass or chrome version. Or you can give the engineer a replacement part that you have bought yourself that we approve. We will try and get parts from the original manufacturer or our approved suppliers.

Who will do the work?

Normally, we will send a G Jassal Engineer to carry out the work. In some cases, we may send a suitably qualified contractor instead.

When we will do the work

We will start the work on the time and date we agree with you when you accept the quote. Unless we agree otherwise, work must begin within 90 days of your acceptance of the quote and be done during our normal working hours (8:30am to 5pm Monday to Friday).  If any non-standard working hours (evenings and/or weekends) are required then there may be a surcharge for this, the surcharge price will be given when enquiring about this.  Typical surcharges are £99 for 1 hour bookings and £150 for full day weekend bookings.

  1. What is not included

Unrelated faults

Your quote is only for the work we have already agreed with you. We will quote you separately for other work needed for unrelated faults. This may happen if:

  • You’ve called us about a boiler breakdown but also ask us to fix a leaking radiator;
  • You have called us about an electrical upgrade, but work is also needed to make your electrical wiring safe; or
  • You have called us about a problem with your fuse box but ask us to fix a faulty light fitting.

We will agree any additional costs with you and provide you with an updated or additional quote before starting work.

Additional necessary works

Unless specifically set out, the charges we quote you do not include the following:

  • Any improvements needed to your heating, plumbing system, or electrical installation, including a Power flush, or any work needed to bring these up to current standards;
  • Any work or repair to the fuse box’s mains supply;
  • The cost of materials and labour needed to gain access to your system, such as pipes or wiring buried in walls or built-in appliances; or
  • Lifting carpets or other floor coverings before we can start work or replacing them once we have finished. You may decide to call a specialist contractor to do this work for you, or we might be able to do this for you at an extra cost which we will agree in advance.
  1. General Conditions

UK law

Your agreement is bound by the laws of whichever country the property included in your agreement is in – England and Wales, or Scotland.

Payment

All payments are due in full by 5pm on the previous working day to your scheduled booking, unless agreed in advance. 

Credit Account holders will be billed as per agreed terms.

Homecare customers, payments are due in advance for non-homecare works.

Guarantees

Any manufacturer warranty or guarantee given on parts is between you and the manufacturer.  You are responsible for ensuring that any warranty is registered correctly.

We cannot offer a guarantee on parts the only guarantee is that which the manufacturer provides, if any.  If you believe a part is faulty please call us to arrange an inspection, this inspection is chargeable, and you be quoted for this at the time of inquiry. 

Unless you are a Homecare customer or have another form of insurance with us, we are under no liability for the installed items.  If the fault reoccurs or a new fault appears after the engineer has left the property then you will have to pay for another visit to investigate the issue.

This does not affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it.

If you want independent advice about your rights, you can speak to Citizens Advice or Trading Standards.

Reasonable timescales

We’ll give you our best time estimate for doing the work and we’ll do our best to keep to this, unless something beyond our control makes that impossible – in which case we’ll let you know as soon as possible and arrange a new time.

Getting into your home

Our engineers will always only work in your home if there is someone 18 years old or older there. It is your responsibility to give us access to your home. If we cannot get access, we will not be able to complete the work and you will need to contact us to arrange another appointment.

Working in dangerous conditions

We won’t start or continue doing any work in your home if we believe there’s a health and safety risk, for example: hazardous chemicals, pest infestations, verbal or physical abuse, or harassment – and we won’t return to finish the work until that risk is gone.

If the safety earthing arrangements in your home don’t meet the standards set out in the current institute of Electrical Engineers Regulations, we’ll tell you what work needs to be done to fix this and agree a cost with you.

We may not be able to start the work we have quoted for until this work is completed – the engineer who visits you will make this decision. If any asbestos needs to be removed before we can work in your home, you’ll need to arrange and pay for someone else to remove it and give you a Certificate of Reoccupation which you’ll need to show us.

Permissions and consents

It’s your responsibility to get any permission needed for the work, as we don’t accept liability for unauthorised work, e.g. if you don’t own the property, you’ll need to get the owner’s permission first, or if the property is a listed building you may need planning permission.

You will be responsible for any losses or costs to us if claims are made against us for work carried out without the proper permission.

Design or existing faults

We will not be responsible for the cost of repairs, or gaining access to make repairs, if there are design faults (unless we are responsible for the design faults). We also won’t be responsible for faults which existed before we gave you a quote, faults which we’ve told you about on a previous visit, or faults which we couldn’t reasonably have been expected to know about when we gave you the quote.

Other loss or damage

We will do our best to carry out the work without causing unnecessary damage to your property, but you accept that the work (including removing or dismantling any existing fixtures and fittings) may cause damage.

We will not repair any damage caused in gaining access to your boiler, appliance, or system. We will not replace or restore the original surface or coverings, for example tiles, floor coverings, decoration, grass, or plants unless specified in our quotation.  Any restorative works will be quoted separately.

If the original surface or construction was damaged because of any prior fault with your system, for example a water leak, we will not replace the original surface.

Water supply and pressure

We will not be responsible for your central heating, plumbing or drainage system not working properly because you do not have enough water supply, or the water pressure is variable.

  1. Specific Terms

5.1 Gas works

Adequate gas supply

You will need to make sure there is an adequate gas supply coming through to your property before we start the work. We can put you in touch with a gas transporter if you need to arrange this.

Subsequent faults and damage

If your central heating system develops a fault after we have connected new equipment or worked on it, we will not accept liability for the cost of repairing or replacing parts. This is unless we have worked in a negligent way that caused the fault.  A  £99 surcharge for the investigation into the cause of the fault is applicable which may be refunded at the managements discretion after having reviewed the reports.

Appliance flues

Repairing or replacing flues is not included, unless specifically stated. We will agree an extra charge with you for replacing your flue or cleaning blocked flues before starting work.

Immersion heater

If we replace an existing hot water cylinder, we will try our best to reinstall your immersion heater if possible. If we cannot do this, we will agree an additional cost with you to supply and fit a replacement immersion heater.

5.2 Plumbing and drains works

You will need to make sure we have clear access to drains and manhole covers, and a supply of mains electricity and water. If this is not provided to us, you may be responsible for any extra costs to us for any additional work as a result.

  1. Cancelling your agreement

You have 14 days from the date you accept your quote to cancel. Or if we have ordered parts for the job, you have 14 days from the date they arrive.

This is your “cooling off” period. You can ask us to start before the cooling off period ends, but if you then cancel after we have started, we will charge you for any work we have already done.  If you cancel with less than 24hours notice, then you will be liable for a £59 cancellation charge.

If you no longer want the work to go ahead, please call us on 0141 483 4800.


Click here