- Your agreement
These terms explain how we will carry out the work we have quoted you for, the terms of your agreement with us, how to cancel the work and how to make a complaint. Please read them carefully.
Your quote
Your quote is valid for 28 days from the date we give it to you. If you do not accept your quote in that time but change your mind later, we may need to give you a new quote.
- The work
We will complete the work included in your quote with due skill and care, and in accordance with industry standards.
We will provide replacements with similar functionality, although these may not have the same features or be an identical make and model or type of fitting. For example, we may replace a specific design of tap with a standard one from our range, or replace electrical fittings with our nearest white, brass or chrome version. Or you can give the engineer a replacement part that you have bought yourself that we approve. We will try and get parts from the original manufacturer or our approved suppliers.
Who will do the work?
Normally, we will send a G Jassal Engineer to carry out the work. In some cases, we may send a suitably qualified contractor instead.
When we will do the work
We will start the work on the time and date we agree with you when you accept the quote. Unless we agree otherwise, work must begin within 90 days of your acceptance of the quote and be done during our normal working hours (8:30 am to 5 pm Monday to Friday). If any non-standard working hours (evenings and/or weekends) are required then there may be a surcharge for this, the surcharge price will be given when enquiring about this. Typical surcharges are £99 for 1-hour bookings and £150 for full-day weekend bookings.
- What is not included
Unrelated faults
Your quote is only for the work we have already agreed with you. We will quote you separately for other work needed for unrelated faults. This may happen if:
- You’ve called us about a boiler breakdown but also ask us to fix a leaking radiator;
- You have called us about an electrical upgrade, but work is also needed to make your electrical wiring safe; or
- You have called us about a problem with your fuse box but asked us to fix a faulty light fitting.
We will agree on any additional costs with you and provide you with an updated or additional quote before starting work.
Additional necessary works
Unless specifically set out, the charges we quote you do not include the following:
- Any improvements needed to your heating, plumbing system, or electrical installation, including a Power flush, or any work needed to bring these up to current standards;
- Any work or repair to the fuse box’s mains supply;
- The cost of materials and labour needed to gain access to your systems, such as pipes or wiring buried in walls or built-in appliances; or
- Lifting carpets or other floor coverings before we can start work or replacing them once we have finished. You may decide to call a specialist contractor to do this work for you, or we might be able to do this for you at an extra cost which we will agree to in advance.
- General Conditions
UK law
Your agreement is bound by the laws of whichever country the property included in your agreement is in – England and Wales, or Scotland.
Payment
Credit Account holders will be billed as per agreed terms.
Homecare customers will need to pay any excess in advance.
All payments are due in advance unless otherwise agreed.
Guarantees
Any manufacturer warranty or guarantee given on parts is between you and the manufacturer. You are responsible for ensuring that any warranty is registered correctly.
We cannot offer a guarantee on parts the only guarantee is that which the manufacturer provides if any. If you believe a part is faulty please call us to arrange an inspection, this inspection is chargeable, and you be quoted for this at the time of inquiry.
Unless you are a Homecare customer or have another form of insurance with us, we are under no liability for the installed items. If the fault reoccurs or a new fault appears after the engineer has left the property then you will have to pay for another visit to investigate the issue.
This does not affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it.
If you want independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
Reasonable timescales
We’ll give you our best time estimate for doing the work and we’ll do our best to keep to this, unless something beyond our control makes that impossible – in which case we’ll let you know as soon as possible and arrange a new time.
Getting into your home
Our engineers will always only work in your home if there is someone 16 years old or older there. It is your responsibility to give us access to your home. If we cannot get access, we will not be able to complete the work and you will need to contact us to arrange another appointment.
Working in dangerous conditions
We won’t start or continue doing any work in your home if we believe there’s a health and safety risk, for example, hazardous chemicals, pest infestations, verbal or physical abuse, or harassment – and we won’t return to finish the work until that risk is gone.
If the safety earthing arrangements in your home don’t meet the standards set out in the current Institute of Electrical Engineers Regulations, we’ll tell you what work needs to be done to fix this and agree on a cost with you.
We may not be able to start the work we have quoted for until this work is completed – the engineer who visits you will make this decision. If any asbestos needs to be removed before we can work in your home, you’ll need to arrange and pay for someone else to remove it and give you a Certificate of Reoccupation which you’ll need to show us.
Permissions and consents
It’s your responsibility to get any permission needed for the work, as we don’t accept liability for unauthorised work, e.g. if you don’t own the property, you’ll need to get the owner’s permission first, or if the property is a listed building you may need planning permission.
You will be responsible for any losses or costs to us if claims are made against us for work carried out without the proper permission.
Design or existing faults
We will not be responsible for the cost of repairs or gaining access to make repairs if there are design faults (unless we are responsible for the design faults). We also won’t be responsible for faults that existed before we gave you a quote, faults that we’ve told you about on a previous visit, or faults that we couldn’t reasonably have been expected to know about when we gave you the quote.
Other losses or damage
We will do our best to carry out the work without causing unnecessary damage to your property, but you accept that the work (including removing or dismantling any existing fixtures and fittings) may cause damage.
We will not repair any damage caused in gaining access to your boiler, appliance, or system. We will not replace or restore the original surface or coverings, for example, tiles, floor coverings, decoration, grass, or plants unless specified in our quotation. Any restorative works will be quoted separately.
If the original surface or construction was damaged because of any prior fault with your system, for example, a water leak, we will not replace the original surface.
Water supply and pressure
We will not be responsible for your central heating, plumbing or drainage system not working properly because you do not have enough water supply, or the water pressure is variable.
5.1 Gasworks
Adequate gas supply
You will need to make sure there is an adequate gas supply coming through to your property before we start the work. We can put you in touch with a gas transporter if you need to arrange this.
Subsequent faults and damage
If your central heating system develops a fault after we have connected new equipment or worked on it, we will not accept liability for the cost of repairing or replacing parts. This is unless we have worked in a negligent way that caused the fault. A £99 surcharge for the investigation into the cause of the fault is applicable which may be refunded at the management’s discretion after having reviewed the reports.
Appliance flues
Repairing or replacing flues is not included unless specifically stated. We will agree on an extra charge with you for replacing your flue or cleaning blocked flues before starting work.
Immersion heater
If we replace an existing hot water cylinder, we will try our best to reinstall your immersion heater if possible. If we cannot do this, we will agree on an additional cost with you to supply and fit a replacement immersion heater.
5.2 Plumbing and drains works
You will need to make sure we have clear access to drains and manhole covers, and a supply of mains electricity and water. If this is not provided to us, you may be responsible for any extra costs to us for any additional work as a result.
- Cancelling your agreement
If you need to cancel your work(s) then we will retain a charge of £77 if the cancellation is less than 24 hours notice.
If you need to cancel your work(s) with over 24 hours notice then we will retain a charge of £47.
You will also need to pay for any specialised parts that were ordered.
If you no longer want the work to go ahead, please call us on 0141 483 4800.
7. Homecare Terms and Conditions
We require our Landlord and Homeowner Homecare Plan customers to be on the plan for a minimum of 6 months.
If you wish to cancel your Homecare Plan after the 6 months are up then we require 30 days notice.
You will be covered for the month after the final payment has been made and then your cover will stop. For example, if you pay your final payment on the 5th of the month you will still be covered until the 5th of the next month.
8. Credit Account Holders
If you have a credit account set up with us we would expect payment to be made within the agreed time frame from the date the invoice is sent.
As you are supplying the work for us, you will be liable for any payments unless otherwise explicitly stated and agreed upon.
If payment is overdue then we will charge 5% of the total amount will be added to the payment for each day if it is late.
GJASSAL HR ALL TRADES (“us”, “we”, or “our”) operates the GJassal HR website (the “Terms and Conditions”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.gjassal.com.
INFORMATION COLLECTION AND USE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name.
- Email address.
- Telephone number.
- Address.
- Bank information (only for payment of booking).
When visitors leave reviews on our Trustpilot page and or Google page we collect the data shown from the reviews to collect for staff recognition of reviews with staff names mentioned. This will be deposed of once collected and recognition has been complete.
GJassal uses your email address as a form of communication between the company and the client. The email address is also used to send the customer a booking confirmation of an appointment and payment confirmation of payment. The client’s email address may also be used to send out annual new letters. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Any information submitted via an enquiry form will not be used for the sending of marketing information unless consent for the sending and receiving of marketing materials has been given.
MEDIA
All images and videos uploaded to the website are done so to send to customers of the work performed that day at their property. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, this includes any imagery used.
We will not sell, distribute or lease your personal information to third parties.
PURPOSE OF DATA COLLECTION
Under the General Data Protection Regulation 2018, you are fully entitled to a copy of your customer file, this is all of your information that we have stored. If you would like a copy of the information about you that we hold, please email us at enquiries@gjassal.com.
HOW LONG DO WE RETAIN YOUR DATA
We will only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy.
Data if not required will be stored for 6 months and then deleted if it no longer fulfils the purpose it was collected for.
These retention periods may change from time to time based on legal and regulatory or business requirements.
WHERE WE SEND YOUR DATA
Emails may be checked through an automated spam detection service.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We will not sell, distribute or lease your personal information to third parties.
Under the General Data Protection Regulation 2018 you are fully entitled to a copy of your customer file, this is all of your information that we have stored. If you would like a copy of the information about you that we hold, please email us at enquiries@gjassal.com.
COOKIES
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it
COMPLIANCE WITH LAWS
We will disclose your Personal Information where required to do so by law.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
OPT-OUT
You can request access to your personal data by emailing: enquiries@gjassal.com. This is sometimes referred to as a “Subject Access Request”.
You have the right to:
- Withdraw consent or amend personal data held.
- Right to ask for a copy of their personal data.
- Stop using your personal information for certain purposes.
Many of the rights listed above are limited to certain defined circumstances and we may not always be able to comply with your request. We will tell you if this is the case.
CONTACT US
If you have any questions about this Privacy Policy, please contact us via email: enquiries@gjassal.com.
Last updated 12th May 2022